Refund Policy

Last updated: October 6, 2026

Not happy? You can get a full refund within 14 days of your purchase — Lifetime or the first payment of a subscription — no questions asked.

How to ask

Reply to your Paddle receipt or write to support@lo.fi with the email you used at checkout. You can also request it directly from Paddle at paddle.net.

Subscriptions

You can cancel anytime; you keep access until the end of the period you paid for. Renewals after the first payment aren't refunded unless required by law, but write to us if something went wrong — we are reasonable humans.

After a refund

The license tied to the refunded purchase is deactivated.

Refunds are processed by Paddle.com, our Merchant of Record, and appear on your statement within 5–10 business days.